SaaSnic Technologies implements Salesforce CRM Service & Support

Customers are looking for rapid and high-level service, whatever the channel would be, and Salesforce CRM Service allows to answer their expectations within a couple of hours. It’s not surprising that this service solution is one of the fastest growing in the market, and that’s within support teams of all sizes. Call centre integration, workflow and information feed-back, knowledge management, customer portal, multi-channel support, customized score-boards are the main features that make Salesforce.com so competitive.

Salesforce.com CRM Service is an overall « cloud computing » solution.  Our Salesforce.com customers tell us that competencies of SaaSnic Technologies have been essential to promote the adoption of solution by user and to create performing CRM application in terms of support and administration.

SaaSnic Technologies mission is to help their customers to succeed in every area to exploit Salesforce.com solution to its Best Salesforce Firm. In order to better meet our customer’s expectations, we offer a multi-channel solution that provides customer service elaborated by professionals, advanced web tools, the best practices and excellent administrative knowledge. Thanks to Salesforce.com Service & Support we have been able to switch all our incoming calls internally in a couple days. The implementation of Service & Support was done in an absolute transparency towards customers, and didn’t result in any change of operations or processes. 

We are a leader in management of Salesforce.com and Partner Portal in Salesforce solutions & a founding member of global Cloud Computing Acceleration Network.  The company is a global consulting company specialized in information technologies and solution management. We improve our customers’ performance by transforming business processes & technologies by designing innovative solutions.