SaaSnic Technologies implements Salesforce CRM Service & Support
Customers are looking for rapid and high-level
service, whatever the channel would be, and Salesforce CRM Service allows to
answer their expectations within a couple of hours. It’s not surprising that
this service solution is one of the fastest growing in the market, and that’s
within support teams of all sizes. Call centre
integration, workflow and information feed-back, knowledge management, customer
portal, multi-channel support, customized score-boards are the main features
that make Salesforce.com so competitive.
Salesforce.com CRM Service is an overall «
cloud computing » solution. Our
Salesforce.com customers tell us that competencies of SaaSnic Technologies have
been essential to promote the adoption of solution by user and to create
performing CRM application in terms of support and administration.
SaaSnic Technologies mission is to help their
customers to succeed in every area to exploit Salesforce.com solution to its Best Salesforce Firm.
In order to better meet our customer’s expectations, we offer a multi-channel
solution that provides customer service elaborated by professionals, advanced
web tools, the best practices and excellent administrative knowledge. Thanks to
Salesforce.com Service & Support we have been able to switch all our
incoming calls internally in a couple days. The implementation of Service &
Support was done in an absolute transparency towards customers, and didn’t
result in any change of operations or processes.
We are a leader in management of
Salesforce.com and Partner Portal in
Salesforce solutions & a founding member of global Cloud Computing
Acceleration Network. The company is a
global consulting company specialized in information technologies and solution
management. We improve our customers’ performance by transforming business
processes & technologies by designing innovative solutions.
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